These terms cover Coaching Hub, the 1:1 AI coaching service operated by Future Workshops Limited (FWL, UK). FWL is the contracting entity for all Coaching Hub engagements. By booking an engagement you agree to the terms below.
Each Coaching Hub engagement is sold as a recurring subscription that entitles the subscribing customer to a fixed number of coaching sessions per billing period (typically four 1-hour sessions per month). The current session allowance, length, and price are shown on your Coaching Hub billing page at the time you subscribe.
Future Workshops assigns a coach to your engagement and may change the assigned coach at our discretion. We do this rarely, for example when a coach leaves the team, takes extended leave, or when we believe a different coach is a better fit for your goals. Where a change is planned we'll let you know in advance.
Either party can cancel the engagement at any time, effective immediately. There is no minimum term and no notice period. Billing stops at the end of the current billing period; the current period runs to completion and is not refunded pro-rata. Sessions you have already paid for and not yet used in the current period remain available to you until the period ends.
Coaching sessions can be rescheduled freely with at least 24 hours' notice. A session cancelled inside 24 hours of its start time, or one you do not attend, is treated as used and counts against your allowance for that period. We will always try to reschedule when we reasonably can, but we are not obligated to do so.
Coaching Hub is a 1-to-1 service between the subscribing user and their assigned coach. We do not run group sessions under this product. If you'd like to bring additional members of your team into coaching, they need their own Coaching Hub seats; talk to us and we can set that up.
Coaching Hub's Insights features, including weekly reports, organisational summaries, and session telemetry, are currently in beta. We make no representations or warranties about the accuracy, completeness, or fitness for any particular purpose of the data or insights surfaced by these features. You should not rely on them as the sole basis for any decision. We accept no responsibility or liability for losses, decisions, or outcomes arising from use of the beta Insights data. Insights features may change, be renamed, or be withdrawn at any time during the beta.
Questions about these terms, your engagement, or your billing should go to privacy@futureworkshops.com. Data and privacy questions are also answered in our Privacy policy.